Refund Policy
At CyWater Training & Consulting, we are fully committed to providing high-impact, university-grade training that helps you master your data and elevate your career. We want you to feel completely confident in your investment.
Because our training programs include instantly downloadable Excel files, interactive templates, and proprietary curriculum resources, we offer a 14-day action-based money-back guarantee to ensure a fair and honest learning environment.
Our 14-Day Action-Based Guarantee
If you participate in the course, do the work, and find that the material doesn't deliver the value promised, we will happily issue a full refund within 14 days of your purchase.
To qualify for a refund, you must submit your request to [email protected] within 14 calendar days of purchase and include:
Proof of purchase (your receipt or account email).
Completed course progress showing you have completed at least the first two modules.
Your completed Excel workbooks/assignments from both of those modules to show that you actively attempted the practical exercises.
Why We Require Action Steps
We know that the only way to truly learn data analysis and Excel is by doing. We ask for these completed materials from the first two modules to ensure you gave the system an honest try. Refund requests that do not meet these criteria, or requests made after the 14-day window, will not be approved.
Community Memberships
Active participation in our community space is included free of charge with the purchase of your course. Please note that if your course enrollment is refunded or cancelled, your free access to the community will be terminated, and you will be removed from all discussions, materials, and support.
Questions?
If you have any questions about this policy or need assistance with your course, please reach out to us at [email protected].