Privacy Policy
Effective Date: July 15, 2026
At CyWater Training & Consulting (“CyWater”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our courses, or participate in our online community.
1. Information We Collect
We collect information about you in a few different ways when you interact with our platform:
Personal Data You Provide: This includes your name, email address, billing address, and account login details when you register for an account, purchase a course, or sign up for our newsletter.
Payment Information: All financial transactions are processed securely through our third-party payment gateways (such as Stripe or PayPal). CyWater does not store or have direct access to your full credit card numbers or financial credentials.
Community Contributions: Any questions, comments, posts, or media you share in our general Q&A community are visible to other members of the community.
Automatic Data (Cookies & Analytics): Like most websites, we automatically collect certain technical information when you browse our site, such as your IP address, browser type, operating system, and pages viewed, to help us improve your user experience.
2. How We Use Your Information
We use the information we collect to run our platform and serve you better. Specifically, we use your data to:
Create and manage your student account.
Deliver your purchased courses and process transaction receipts.
Provide support and moderate our student Q&A community.
Send you essential platform updates, course notifications, and, with your consent, promotional marketing emails about new courses or resources.
Analyze site performance to improve our educational content and user experience.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us run our business, including:
Thinkific: Our hosting platform, which handles database management, course delivery, and student accounts.
Payment Processors: To safely process your course purchases.
Email Service Providers: To send you platform notifications and newsletters.
Note: These third parties are legally obligated to protect your data and are only permitted to use it to perform specific tasks on our behalf.
4. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information. Your account is password-protected, and sensitive data transferred between your browser and our platform is encrypted using Secure Socket Layer (SSL) technology. However, please remember that no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
You have control over your personal information:
Access & Update: You can access, review, and change your account information at any time by logging into your profile settings.
Email Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send. (You will still receive transactional emails, such as course purchase receipts).
Data Deletion: You may request that we delete your account and personal data by contacting us directly, subject to any legal or financial record-keeping obligations.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make updates, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
CyWater Training & Consulting
Email: [email protected]